Customer service is here for you.

• If your reservation is affected by a natural disaster and you need immediate help finding alternative rentals, please contact customer service  

  • To ask Support a question or send a message, go to the Help Center Contact Us page

  • Click on New Ticket and fill out the form, Support will reply within 24 hours, or

  • Use our Chat: Chat icon is in the lower right hand corner of all the website pages, just click on it and you can ask your question

  • Email Support: Support@TheVakay.com

  • Call Support: 833-MyVakay (833-698-2529)

• If you haven't left home yet, and are unsure if it's safe to travel, please call or message the property owner

• You can send a message to the property owner directly from the property listing page:

  • Locate the listing

  • Click the Ask the Owner blue button on the right side of the page

  • This will take you to your Dashboard

  • If you are not logged in, you will be asked to login

  • In the message box, please write your message

  • Click on the blue button with the airplane to send your message