PROPERTY OWNER

  • PROPERTY OWNER
    What If I Have Damage To Submit to the Damage Protection Plan?

    Please Submit Damage Notices: VHO (vacation homeowner) must submit damage notices within 72 hours of check out, online at https://waivo.io/damage-notice/ Please include on the form the ...

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  • PROPERTY OWNER
    Where is the Property ID number?

    The Property ID number is located on each property page, under the name of the property.

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  • PROPERTY OWNER
    Where is my Member ID number?

    Your Member ID number is under your name on the top right navigation. Its also listed on your Dashboard on the left blue side towards the top. You do need to be logged in to see your Member ...

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  • PROPERTY OWNER
    What is the Download Cleaning Schedule button under Rental Bookings?

    You can download a cleaning schedule for your cleaning service. It will display the reservation number, guest name, property name and check in and out dates, so your cleaning service will know when ...

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  • PROPERTY OWNER
    How does TheVakay protect payment and credit card information?

    The most secure way for members to purchase a plan or guests to pay for a vacation rental is on our website. We are PCI-DSS compliant. This means that we have taken the required steps to ...

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  • PROPERTY OWNER
    How do I delete my Vakay account?

    Please contact Support to delete your Vakay account: To ask Support a question or send a message, go to the Help Center Contact Us page Click on New Ticket and fill out the form, Support ...

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  • PROPERTY OWNER
    What If I Have Damage To Submit to the Damage Protection Plan?

    The Property Owner must submit damage notices within 14 days of guest check out, online here at https://waivo.io/damage-notice/ Please include on the form the following ...

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  • PROPERTY OWNER
    Where can I see my Rental Bookings?

    You can see your details under Rental Bookings Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click ...

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  • PROPERTY OWNER
    Where can I see my earnings and a summary of my bookings?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click on Dashboard on the left blue side Specify ...

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  • PROPERTY OWNER
    How do I get paid?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click on Payout on the left blue side  Click ...

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  • PROPERTY OWNER
    Can I list major attractions or restaurants near my Rental?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click on Rental Properties on the left blue ...

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  • PROPERTY OWNER
    Can I sync my calendar from other websites?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click on Rental Properties on the left blue ...

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