If the property is different from the one shown in the listing, you should first contact the property owner. Complaints can often be resolved if they are aware.

Write a review for complaints about the description and experience not being the same. If you are unable to reach the property owner during your stay, please contact TheVakay Customer Service.

• To ask Support a question or send a message, go to the Help Center Contact Us page

• Click on New Ticket and fill out the form, Support will reply within 24 hours, or

• Use our Chat: Chat icon is in the lower right hand corner of all the website pages, just click on it and you can ask your question

• Email Support: Support@TheVakay.com

• Call Support: 833-MyVakay (833-698-2529)