• Login to your Account by clicking on Login on the top right navigation

• Go to your Dashboard by clicking on your name and Dashboard

• Click on Booking History on the left blue side

• Locate the booking you’d like to cancel and click on the orange Cancel Booking button

• Fill out the form with why you are cancelling the reservation

• The property owner will be notified

If you don't hear from the owner within one day, please contact the owner directly.

Refunds: Your refund is based on the property owner's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, you will receive a full refund minus the credit card transaction fees.

Cancelling your Damage Protection Plan: When you cancel your reservation, you are cancelling your Damage Protection Plan too. Your refund is based on the property owner's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, you will receive a full refund minus the credit card transaction fees.